Mental provides Buyers with a 1-year warranty on all products it sells, starting from the date of purchase.
We ensure the effective operation of the offered products, provided they are used in accordance with the intended purpose and operating conditions specified in the documentation attached to them or in the instructions for use or installation. The warranty period for products is counted from the day of sale.
Mental.ua is liable to the Buyer only for physical defects arising from causes inherent in the sold product, arising at the stage of production. The warranty does not cover natural wear and tear of products and defects caused by the User, for example:
- use or application not in accordance with the manufacturer's recommendations,
- improper selection of the product to the conditions existing at the destination,
- incorrect assembly, maintenance, storage and transfer of goods, except for services provided by the Seller,
- mechanical, chemical, thermal or intentional damage to the product,
- damage caused by fortuitous events or natural disasters, such as flood, fire, etc.
In case of independent attempts to repair or modify the product without consulting the Guarantor or lack of proper maintenance, the rights are automatically lost. The guarantor is also not responsible for the destruction or damage of the goods due to improper packaging or protection of the goods by the Buyer.
The guarantor, on the basis of the information, descriptions and messages provided during the review of the complaint, makes a decision about the legality of the warranty claim and the choice of the method of fulfilling the recognized warranty claims.
The warranty covers free repair of the product, delivery of spare parts or replacement with a new product if repair is not possible. The Guarantor reserves the right to charge the Buyer for transportation costs related to the examination and transportation, if the advertised product is in good condition or the damage is not covered by the warranty. In this case, the Buyer shall be charged a processing fee in the amount of the Guarantor's expenses by prior written agreement. If the product is repaired, the warranty period is not extended for this period. In case of replacement of the product with a new one, the new warranty applies to this product from the date of delivery of the new product. After repair, the declared product is returned to the Buyer at the expense of the Guarantor.
In the event of expiration of the Warranty rights, the Buyer will be issued an estimate of the paid repair at discounted prices as part of the post-warranty repair.
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