After filling out and registering the application, wait for a phone call from an employee of the complaint handling department (click here).
To file a complaint, prepare:
- data of the payer (name, address, telephone number, e-mail address)
- data about the product (product code, description of the declared defect and the buyer's request)
- the purchase confirmation number and the date the shipment was received and the date the defect occurred
- photos of the damage
- damage report written by the courier (in case of delivery damage)