| A gift certificate is a form of payment that can be used when shopping at www.mental.ua | |
| A gift certificate is a form of payment that can be used when shopping at www.mental.ua | |
| The certificate can be used by anyone who has it, provided that its validity period has not expired. | |
| The certificate can be issued to a private person or a public or private institution, such as a kindergarten or school. | |
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1. What is a gift certificate?
The gift certificate entitles you to purchases in the Mental online store at www.mental.ua.
2. I received/won a gift certificate - what do I need to know?
You can use a gift certificate to pay for goods ordered on the website www.mental.ua Place an order for the selected goods, and then enter the number of the gift certificate in the basket in the "Add discount code" window.
The certificate must be used before the expiration date, which is also indicated on the certificate
3. Can I transfer the gift certificate to another person?
So. You can order a gift certificate on the website and specify the delivery address as the address of the person for whom the certificate is intended.However, if you have received a certificate that you will not be able to use, you can also gift it to anyone as long as the gift certificate has not expired. The certificate must be used once and in full.
4. I want to give someone a gift certificate - what should they know?
All necessary information regarding the amount and validity period is indicated on the gift certificate. It may be useful to know that the order is made through the Mental site. When proceeding to payment, enter the certificate number. One-time certificate. The entire amount must be used in one order.
5. Where can I buy a gift certificate?
Gift vouchers can be purchased on the website www.mental.ua.Enter "gift certificate" in the store's search engine. Then select the appropriate amount and number of certificates. Available denominations: 100, 200, 1000, 2000, 5000 hryvnias.
6. Does the certificate require activation? Since when can they be paid?
The certificate is valid from the date of purchase by the User. It is active according to the date on the certificate.
7. How is payment made with a gift certificate?
After selecting the goods on the website www.mental.ua and going to the shopping cart, select the payment method and enter the number displayed on the certificate.
8. What should I do if the value of my order is more or less than the amount on the gift certificate?
If the cost of purchases exceeds the amount of funds for the certificate, then the difference must be paid in the online store. If the value of the goods is less than the value on the certificate, you must order products for the full amount of the certificate, otherwise the difference in the amount between the value of the certificate and the value of the order will be lost.
9. Can I check how much money is left on the gift voucher and when it is available?
The card must be used in its entirety in one order.
10. What to do if the gift certificate has already expired, but there were funds on it. Can I return them?
The expiration date is indicated on the gift certificate, and according to the rules, it is deactivated after that time. This means that it cannot be used and the funds are lost.
11. Where can I file a complaint?
On the website https://mental.ua/skarhy-ta-povernennia/
12. Where can I ask a question about a gift certificate?
Please send your requests by phone or e-mail to the addresses indicated on the website in the "Contacts" tab - https://mental.ua/kontakti/
We wish you pleasant and successful shopping!